Privacy Policy | Skyline Home Care

Effective date: November 11, 2026

Skyline Builders LLC, doing business as Skyline Home Care (“Skyline,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what information we collect when you visit www.skylinehomecare-co.com, call or text us, request service, or otherwise interact with us, and how we use and protect that information.

1. Information We Collect

Contact information you give us, such as your name, phone number, email address, and service address.
Service details, such as descriptions and photos of the work you need, appointment preferences, and job history.
Call and message information, including call recordings, voicemails, transcripts, and text message content when you call or text our business line.
Payment information, which is processed by our third-party payment processors. We do not store full card numbers.
Website usage information, such as browser type, pages visited, and cookies, collected automatically when you use our website.

2. How We Use Your Information

To answer your calls and messages, schedule appointments, and perform maintenance and repair services
To send appointment confirmations, reminders, arrival notices, estimates, invoices, and follow-up messages
To process payments and keep business and tax records
To improve our services, website, and customer support
To comply with legal obligations and protect our rights

3. Phone Calls and AI-Assisted Answering

Calls to our business line may be answered by an automated or AI-assisted receptionist provided by our scheduling software provider. Calls may be recorded and transcribed so we can respond to your request, schedule service, and maintain quality. By calling us, you consent to this recording and processing.

4. Text Messaging (SMS)

If you provide your mobile number and agree to receive text messages from Skyline Home Care, we may send you messages related to your service requests, such as appointment confirmations, reminders, technician arrival updates, estimates, invoices, and customer care replies. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. You may also contact us at (503) 855-6425 or maintenance@skyline-co.com. Consent to receive text messages is not a condition of purchasing any service.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the categories of sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. How We Share Information

We do not sell or rent your personal information. We share information only as needed to run our business, including with:

Service providers that help us operate, such as our scheduling, phone, messaging, payment, accounting, and website platforms, who may use the information only to provide services to us
Subcontractors and specialty trades who perform part of your job, limited to what they need to complete the work
Authorities or others when required by law, or to protect the rights, property, or safety of Skyline, our customers, or others
A buyer or successor in connection with a merger, sale, or transfer of our business

6. Cookies

Our website uses cookies and similar technologies to keep the site working and understand how visitors use it. You can control cookies through your browser settings; disabling them may affect some site features.

7. Data Retention and Security

We keep personal information for as long as needed to provide services, maintain business records, and meet legal requirements. We use reasonable administrative, technical, and physical safeguards to protect your information, but no method of transmission or storage is completely secure.

8. Your Choices and Rights

You may ask us to access, correct, or delete the personal information we hold about you, or to stop sending you marketing communications, by contacting us using the information below. Depending on where you live, including under the Oregon Consumer Privacy Act, you may have additional rights. We will respond to requests as required by applicable law.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

Skyline Builders LLC dba Skyline Home Care
3545 Fairview Industrial Dr. SE, Salem, OR 97302
Phone: (503) 855-6425
Email: maintenance@skyline-co.com